While some heralded the recent economic challenges in the US and UK as a basis for growth in the legal outsourcing industry, the actual outcome has been less than expected. Many vendors in growth positions have not been immune from challenging economic times, either. When litigation and transactional work dries up, domestic legal firms work Continue Reading

In an opinion piece featured in Managing Partner magazine entitled, Outsourcing the Core, Andrew Hedley discusses some of the dynamics and challenges facing legal professionals in the UK – particularly as they relate to outsourced legal services. The points that I enjoyed most were his thoughts on the factors which impact market penetration for outsourcing Continue Reading

Quality is a big point of differentiation between outsourcing vendors. But how can law firms and corporate counsels determine that their prospective vendor can deliver on quality? Moreover, how can contracting firms manage quality of their outsourcing vendor even if the processes are not performed under their direct supervision. The key for managing quality is Continue Reading

While I do not think that the law firm is fundamentally “broken” nor do I profess the end of lawyers, below are some interesting points from an article published in the National Law journal titled “A Broken Business Model,” by Joel Henning. There is a lot of talk about moving away from billable hours, but Continue Reading