This month, representatives and LPO enthusiasts gathers for IQPC’s inaugural LPO conference in New York City at the Sentry Club. The speaking faculty included representatives from top AM Law firms and multi-nationals such as Microsoft, Pfizer, Nokia, Milbank Tweed, Hinshaw Culbertson, and Mayer Brown, among others.
I had the privilege of chairing the event which included three days of workshops, speakers and interactive sessions.
Highlights from the event included hearing about personal experiences, presentations of case studies and lively discussions by the sophisticated delegation of conference attendees.
Key takeaways from the conference included:
- The importance of taking an active role as the buyer, including the selection, supervision, and management of an outside vendor.
- Shifting work to an outside LPO vendor does not absolve the firm from responsibility for the work and work product.
- Firms are seeking to address similar issues, but are using differing approaches to LPO. Variations includes onshore vs. offshore delivery, captive vs. third-party vendors, the range of outsourced service areas and divergent management approaches.
- Onshore LPO delivery was a reoccurring theme.
We see this conference emerging as a cornerstone event for the industry. Stay tuned for any details on upcoming events.
For more information on this year’s Legal Outsourcing Summit event click here.