I just wrapped up my UK trip. While there, I met with a number of very intriguing firms in the industry. The US and UK have comparable levels of legal services outsourcing, but firms in the UK are markedly more open about it as compared to their US counterparts. I am not sure of the reason for this trend.
While I have a number of theories, I suspect that the upcoming Legal Services Act is influencing firms to be more open about the changes taking place at their organizations.